Get in touch
Have questions about your order, or a general inquiry? Click the button below or email help@chompchocolate.com
How can we help?
FAQ
How Fast Is Shipping?
Orders ship via USPS priority mail or first class package. Orders are processed within 24-48 hours and then It typically takes between 3-5 business days to receive your order. Shipping times for USPS depend on location and time of year. You will receive a tracking # as soon as your order is ready for shipment.
It's Hot, Will My Chocolate Melt In Transit?
During the summer months, we take extra steps to try and prevent melting. We are currently using biodegradable ice packs and metalized bubble wrap for insulation. We try and only use these when necessary to prevent waste. If your chocolate does melt in transit, we will happily replace your order. You can still eat the melted chocolate as it will be just as tasty :)
Are All Your Products Vegan?
Yes! Chomp! Our factory (which we built) and products are 100% vegan. We are bringing in a new era of milk chocolate, sans the cows! To learn more about our mission CLICK HERE
I Have An Allergy, What's In Your Chocolate?
Our products and production facility is 100% dairy and soy free! Although we have some nut-free options, we do use tree nuts in some of our products. Be sure to read the ingredients on the back side of the package.
ARE THEY GLUTEN-FREE?
Both our Original bars and Nutpucks are Gluten-Free. However, our Popstar bars contain barley malt extract so they are not. We use the same equipment to process our chocolate so please use discretion.
PLEASE NOTE: Our factory equipment is used to process nuts such as cashew, coconut and peanuts.
Do You Use Ethical Chocolate?
Chomp's mission is to source ethical cacao and help eliminate destruction of rain forests, valuable ecosystems and child labor. We are committed to sourcing our cacao via Fair-Trade or Direct-Trade. We also keep a ledger of the current beans we are using and where they came from. SEE IT HERE
What Is The Shelf Life Of Your Products?
For our main products (Original, Popstar & Nutpucks) the shelf life is 9 months. For our seasonal items, the shelf life will vary but we generally say around 3-4 weeks.
Who Are You? Where Are Your Products Made?
We make everything in our own chocolate factory in Salem, OR. We proudly make our chocolate from bean-to-bar using high quality cacao and the same processing methods as many other 'craft chocolate' companies. We like to think of ourselves as artisan chocolate, without that hoity-toity that comes along with it. We are a small team, but have a big bite :)
Do You Have A Retail Location?
Our factory store is now open! We offer a variety of products and activities such as factory tours. CLICK HERE to learn more about visiting Chomp!
Are You In Grocery Stores?
We are currently on-boarding into several grocery and retail stores. CLICK HERE to find Chomp Chocolate near you.
Are Your Products Organic?
Mostly. We use Organic ingredients as much as possible. Our goal is to make vegan milk chocolate accessible to the world. Often, the most ethical cacao available is not organic, and we choose to put ethics first.
Does Your Facility Use Equipment That Processes Dairy Or Animal Products?
No! We spent 8 months building our very own chocolate factory that is 100% vegan. The equipment is not used to process anything accept plant-based goodies!
Are Your Products Gluten-Free?
All of our bars and chocolate are currently gluten-free except the Popstar bar which contains barley malt extract. We do use the same equipment to process our chocolate.
Are you on the Food Empowerment Project's list of ethical chocolate makers?
Yes! We are proud to be a recommended chocolate maker. You can see us on their list HERE
How Do I Contact Chomp?
We'd love to hear from you, please click HERE to contact us.
Are You Kosher Certified?
Yes, all Chomp! products are now certified Kosher by Oregon Kosher.
